Customer success is important, but sometimes it’s just too late
In recent years we have seen a big focus on establishing customer success teams across the SaaS B2B industry. The goal is about both (initial) conversion and (subsequent) retention. Make sure your customer understands and is as successful as possible in using your product, and your conversion rate will go up and your churn will […]
Are Virtual Reality and Augmented Reality the next computing platform?
There’s a lot of discussion these days about what the next breakout computing platform will be: wearables, the Internet of Things, Bitcoin, VR/AR, or something else that we haven’t heard about yet? I think VR/AR is a strong candidate, since it feels like a logical extension of our current computing platforms. Previous VR/AR attempts have […]
A founder’s advice on hiring a VP of Sales
One of the best parts about having a strong portfolio filled with smart people is the wise advice that founders share with each other. In this case, one of V1’s portfolio companies has been looking to hire a VP of Sales and I asked Jon Zimmerman (@jpzimmerman), CEO of Front Desk, to share his experiences […]
Looking to sell? When and how to hire an investment bank
When entrepreneurs are thinking about an exit, they typically wonder if they should hire an investment bank to help with the process. Will a bank bring in new buyers and better terms, or will you just be sinking money into the bank’s coffers? Since I’m often asked about the process, I thought I’d break down my […]
Building your user engagement pyramid
One of the first blog posts that Boris shared with me when I was starting out is “Don’t forget your logged out users” by Fred Wilson. Fred notes that with many social platforms, a huge number of their regular users don’t actually login because they are able to derive value from their services on a “logged […]