As investors, we want to have an impact. We want to help entrepreneurs, build sustainable companies, improve lives, and change industries. When I think back to those situations where we’ve made the biggest impact on entrepreneurs, they’ve all got one thing in common: they were all times when we believed…

Running a start-up is profoundly different than running a big company. When you’re small, founders are close to the action and can make sure all the important things happen. But as a start-up scales, founders can’t have their hands in everything: many companies lose focus on the customer; decisions get…