Announcing our investment in Ada Support – the AI support platform that’s answering 2 million questions a month
As Ada Support launches its automated chat platform from stealth and announces an impressive $2.5 million seed round, we’re looking back at our journey with founders Mike Murchison and David Hariri. The story underscores the importance of perseverance and having the right founding team. Just after closing Fund II in October 2014, Boris took a […]
“Understanding Social Platforms,” now summarized in a presentation deck
Two months ago, we published our second eBook, Understanding Social Platforms. In it, we discuss the dynamics of each social platform type: messaging, private networks, public networks, enterprise networks, and communities. We also cover important topics for social platform businesses like metrics, exits, valuations, and our outlook for future opportunities in social. Today, we are […]
Announcing our second eBook: Understanding Social Platforms
If you have been following our blog or firm, you know how much we love network effects. Our investment thesis is centered around network effects, and our portfolio is full of network effects startups ranging from marketplaces to social platforms, SaaS and applications of AI and machine learning. It has been a little over a […]
Metrics that matter to social platforms (Part 1/3)
A few months ago, we wrote about the data we focus on to evaluate marketplaces and later shared a marketplace KPI dashboard that we created to guide founders on the important metrics they should track. As we have been developing our investment thesis on social platforms, we want to provide the similar information and tools. There are […]
Network effects on social platforms: why the quality of user matters
Back in July, we wrote about network effects in marketplaces and social platforms and how they are critical to defensibility. In the post, we talked about the difference between direct and indirect network effects, and how they may or may not relate to virality. Since then, we have been further developing our investment thesis on […]